We guarantee our work. If you have any concerns with the service you received, let us know within 3 days and we will fix it to your satisfaction at no extra charge. (For eyelash extensions, we will redo them if more than 30% of the eyelashes fall off within 3 days, given that you followed our care instructions) This is a policy we’re proud to offer you. However, there is no refund.
Please Give us a full 24-hour notice to change or cancel your appointment. Otherwise, there will be a late cancellation fee of $50.
If you come to your appointment later than 15 minutes after your appointment time, we will charge you a late fee of 10% on top of the original price. We might also have to change your service content due to the new time constraint.
*Please note that any reactions to eyelash extensions are not foreseeable by MOCa and trained staff. Whilst care is taken, no refunds will be issues for reactions. We do offer a free removal if any reactions occur. Please contact us immediately if you become aware of allergic reaction so we can assist you as soon as possible.
Thank you for your understanding and continued support allowing us to do what we love.